Operations Management Agent
6 operational functions automated, Daily proactive anomaly alerts, 0 manual report generation needed.
Flow Coffee operates a network of self-service coffee machines across Singapore. Their operations team manages machine uptime, restocking, maintenance, and payment reconciliation daily.
The Problem
Everything was manual. Morning reports, maintenance scheduling, inventory checks, and payment reconciliation were done by hand across spreadsheets and chat groups. As they scaled, this broke down.
What We Built
We built an Operations Management Agent that delivers scheduled reports, detects sales anomalies, forecasts ingredient restocking, dispatches the nearest available operator, cross-references payments with orders, and tracks team KPIs. All accessible via Telegram.
Features
- Scheduled daily/weekly sales and analytics reports
- Anomaly detection with maintenance optimisation recommendations
- Ingredient forecasting using per-cup consumption parameters
- Reactive operational dispatch — identifies nearest available operator
- Payment-to-order matching with confidence scoring
- KPI tracking: stockout rate, MTTR, uptime %, breakdown frequency
Tech Stack
Ready to make your business AI-native?
Start with a 30-minute strategy call. No pitch, no pressure.
Book a free strategy call