Customer Support Agent
Auto incident classification, 0 manual log entry needed, Daily support summary reports.
Flow Coffee operates a network of self-service coffee machines across Singapore. Customers reach out via WhatsApp for issues like failed payments, machine errors, and product complaints.
The Problem
The support team was manually reading through WhatsApp customer chats, copy-pasting issues into spreadsheets, and tracking resolution status by hand. Incidents were missed and response times were slow.
What We Built
We built a Customer Support Agent that automatically reads support chat logs, classifies each incident by type and location, logs everything into a structured database, generates summary reports, and issues redemption codes on command.
Features
- Automated WhatsApp support chat log classification
- Structured incident logging: contact, type, location, date, status
- Daily, weekly, and monthly summary reports on top issues
- One-command redemption code issuance from designated pool
Tech Stack
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